CUSTOM MARINE SERVICES Electrical Marine Parts!

Specializing In  Circuit Breakers & Transfer Switches!

   The Quick Source ....

Distributor... Serving The Industry Since 1973! 

 Custom Marine Services ~ Sales Policy Terms & Conditions

   

Custom Marine Services:

   
            Has been operating successfully since 1973 supplying goods and services to the marine,
      automotive, aircraft, recreational vehicle, commercial and industrial equipment industries
      using the sales policies and procedures listed below.
   
    A... PRICING:    
             1. No pricing appears in this website.    
             2. Quoted pricing is valid 30 days, unless otherwise noted.    
    B... MINIMUM ORDER:     
             1. Domestic shipments have no minimum order requirements.    
       2. Some items are sold in "minimum packaging" quantities.
       3. International shipments have a minimum net order requirement of $100.00.
       4. Custom Marine Services reserves the right to change minimums without notice as required.
       
    C... PLACING ORDERS: Choose the method which best fits your needs.     
             1. Phone, instant response, We Still Answer The Phone The Old Fashioned Way!   However, during peak periods
           electronic intercept may result.  Your call will then be sequence for call back, which may delay response time
           by 5 minutes to 2 hours, depending on call volume and time of day.
   
             2. Fax, 15 Minutes to 4 hours    
             3. E-Mail, 1 to 4 hours    
             4. On Line Ordering 1 to 4 hours    
             5. US Mail, 3 to 10 days    
             6. Telecommunication Relay Call Services... NOT ACCEPTED    
             7. Our first goal is to fill orders accurately.  Our second goal is to fill orders quickly.  To help us attain this, we ask
           you have as much information available as possible to identify the product.  Basic information  would include... our
           part number, name of part,  manufacturer, manufacturers number, description, (l x w x h or diameter), quantity,
           color, size, voltage, amps, poles, terminals, positions, function, etc.  With accurate information on the parts you
           are requesting, we can attain these goals with a minimum amount of probing when you contact us.
       
   Review these areas if applicable.... Circuit Breaker Id Form  -  Switch Id Form
   
    D... HOURS OF OPERATION:    
                 Business hours are 8:00 am to 5:00 pm Monday thru Friday.    
    E... BACK ORDERS:    
                 We have worked hard to earn your business,  therefore any item not in stock will be back ordered automatically
             and shipped promptly, usually within 2 to 5 days.
   
    F... SPECIAL ORDERS:     
                  We are happy to place special orders for items we do not stock. Orders are payable in advance, non returnable
            and freight charges from origin will apply.
   
    G... SHIPPING & FREIGHT:     
              1. Our domestic freight carrier is United Parcel Service, unless otherwise noted.    
              2. Our international freight carrier is United Parcel Service, unless otherwise noted.    
              3. At our sole discretion we my utilize other carriers as required or deemed necessary.    
              4. All freight charges will be prepaid and added.  1-4# Lower 48... Retail Accounts:  $15.50 & Trade Accounts $12.50    
              5. We do not accept 2nd or 3rd party account numbers for collect freight!    
              6. All drop shipments will be subject to a drop ship charge, typically $10.00.    
              7. All freight in & out, handling & rush order charges are non returnable.    
   

H... RETURNED GOODS:

   
              1. Goods shall not be returned without a Return Goods Authorization (RGA) number.  Contact CMS within 10 days
            of invoice date for RGA number.  Goods returned without authorization will be refused.
   
              2. A copy of original "invoice" or "sales order" must accompany all returns.    
              3. Damaged or incomplete returned goods will not be eligible for credit.      
              4. Credit will be issued only after inspection of returned goods are found to be in new condition.    
              5. Special orders, non stock items, made to order or cut to length orders will not be returnable.    
              6. Goods returned without re-order will incur a 30% - 50% handling and restocking charge.    
              7. Goods returned with re-order are subject to a 15% - 20% handling and restocking charge.    
              8. No goods will be accepted after thirty (30) days from invoice date.    
              9. Return shipping charges must be prepaid by customer.    
   

I... DAMAGE IN TRANSIT: 

   
                  Our parts orders are carefully packed to insure there safe arrival. However, even with the highest degree
            of quality packing occasionally damage occurs.  Should this happen, please note the details on shipping documents
            & file proper claim with freight carrier. Damage in transit is the responsibility of the carrier. Claims filed against
            the carrier are the responsibility of the customer.
   
   

J... SHORTAGES:

   
   

             Any errors in shipment must be reported within five (5) days of delivery date.

   
   

K... WARRANTY: 

   
                  We are distributing internationally & nationally recognized manufacturers products to various industries.  As a
            distributor, we assume no liability of any product & offer no warranty, either expressed or implied for such
            products.
   
   

L... PAYMENT METHODS: 

   
              1. Domestic Sales: Prepayment by Visa & Master credit cards, money orders, company, personal or cashiers
            checks & wire transfers are acceptable payment in US dollars.
   
              2. International Sales: Prepayment by wire transfer in US dollars will be required on all orders.    
           
     

Thank You, Bryan C Carter ~ Sales Manager/Owner

   
           

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